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Exchange and Return Policy

At Kent Reserve, our customers are at the heart of everything we do. We aim to provide you with the highest quality cannabis products and exceptional service. If for any reason you are not satisfied with your purchase, we have created a straightforward and customer-friendly exchange and return policy that complies with Maryland regulations.

Eligibility for Exchanges and Returns

1. Product Condition:

  • Unopened and sealed products may be returned or exchanged within 14 days of purchase with the original receipt.
  • Opened or defective products may be eligible for an exchange if the issue relates to a manufacturer defect or product quality concern.

2. Receipt Requirement: ( For Anonymous Guests Only)

  • A valid receipt or proof of purchase is required for all exchanges or returns.
  • Opened or defective products may be eligible for an exchange if the issue relates to a manufacturer defect or product quality concern.

3. Purchase Location:

  • Items must have been purchased from Kent Reserve to qualify for an exchange or return.

How to Request an Exchange or Return

1. In-Store Requests:

  • Bring the product, receipt, and any original packaging to the store where the purchase was made.
  • Explain the issue to one of our team members, and we will assist you with the process.

2. Defective or Faulty Products:

  • If a product is defective, we may exchange it for a replacement or offer store credit after verifying the issue.

Exchange Options

1. Store Credit:

  • For customers preferring store credit, the full value of the returned product (excluding any discounts) will be credited to your Kent Reserve account for future purchases.

Customer Satisfaction Guarantee

We understand that every situation is unique. If you’re dissatisfied with your experience or have any concerns about a product, our team is here to help. Please speak to a manager or contact us at [email protected] and we’ll work with you to ensure your satisfaction.

Kent Reserve is committed to maintaining compliance with all Maryland cannabis regulations while delivering an outstanding customer experience.

Thank you for choosing Kent Reserve for your wellness needs!

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For use by individuals registered qualifying patients or individuals 21 years of age or older only. Keep out of reach of children. It is illegal to drive a motor vehicle while under the influence of cannabis. National Poison Control Center  1-800-222-1222

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